Updated: October 2020
One On One Tutoring exists to serve parents and students and strives to provide a safe, positive experience for children. We do not collect information directly from children. A parent or legal guardian must register any students under 18 wishing to use the website. One On One Tutoring does not sell or market directly to minors and always seeks the appropriate authorization whenever we identify a minor attempting to purchase Service. Whenever we collect Personally Identifiable Information, or “PII,” we do so with the sole purpose of supporting the educational goals for which the site was designed. We do not publish or distribute any PII of students to third parties, and we try to limit access to third-party web sites that may request PII. We also prohibit students from publicly posting or distributing PII without prior parental consent. Also, to further protect children who use the website, One On One Tutoring does not use the prospect of a unique game, prize, or other activity to entice children to divulge more information than is needed to participate in an activity.
As you use this site, you will enter student data or interact with student data that has already been entered. Federal law (the Family Educational Rights and Privacy Act, “FERPA”) allows a school district to release student records to an organization that is “conducting studies for, or on behalf of, educational agencies or institutions to develop, validate, or administering predictive tests… [or] improving instruction.”
However, FERPA requires limitations on disclosing those records and implementing appropriate security measures to protect those records. To help your school district comply with FERPA, One On One Tutoring has adopted certain practices and requires that educators using this site fulfill certain responsibilities to safeguard student data.
Identity of Registrants
One On One Tutoring’s website is designed to provide online education for students. Parents or legal guardians may register with the site by providing their name, email address, phone number, and billing information. A user’s contact information may be used to send users service-related announcements when it is necessary or advisable to do so. However, a user’s personal information will never be shared with third parties for advertising or marketing purposes. User information may be shared with partners, business affiliates, or third-party service providers who work for One On One Tutoring and operate some of its functionalities, such as hosting services, streaming services, and credit card processing. However, these third parties are established service providers who are bound to practice adequate security measures and only use user information for the sole purpose of providing the services. A user’s information may also be shared with law enforcement or other third parties as required by law or if we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or other legal processes.
One On One Tutoring has appropriate security measures in place to safeguard against unauthorized access to the personal information collected at our site, including limiting the number of people who have physical access to our database servers, as well as electronic security systems and password protections. We only store passwords in an encrypted format, and we do not store any credit card information.
Parents or legal guardians registering with the site are asked to provide an email address and password during the registration process. We use email addresses and passwords of subscribers’ accounts to authenticate logins, access the paid content, monitor subscription compliance, and identity verification. The email is also used to authenticate users when requesting technical support. The passwords are all encrypted when stored. Parents or legal guardians must provide a first name, last name, and password for each student during the registration process. We do not require any PII of the students who will be using our services during the registration process or at any other time other than the student’s name.
All PII related inquiries follow a process that considers available technology and procedures to verify the person requesting the data is the parent listed on the account. The verification procedures are as follows.
- Phone Call Inquiries have an auto-detection feature that cross-checks the incoming call to an existing account. The customer profile is automatically presented to the Customer Support Representative, and the customer must confirm their email address and name. Unmatched calls require confirmation of the caller’s email address, name, and last four digits of the credit card number on file.
- Email Inquiries must be sent from the same email address on file.
- Parent Login Inquiries provide all relevant student data. The parent email address and password are required to log in successfully. The parent password is encrypted and not available to the Customer Support team. Parents may request to reset their password by providing the account email address. Directions on updating an account’s password are then sent to the parent’s email address. The current password is not sent in the email.
Display of Registrant Information
Information regarding students, parents, or legal guardians registered with One On One Tutoring is not viewable or searchable by people or automated systems, such as the automated indexing software utilized by Google, Yahoo, and Bing, on our website.
Google API Services
One On One Tutoring uses Google API Services to collect email addresses to allow members to refer the One On One Tutoring curriculum to friends or family members within their Google contacts. Any Google user data that One On One Tutoring collects through Google API Services is only used for such purposes and deleted after such use.
Collection, Use, Storage, and Disclosure of Student Information
Parents or legal guardians control what student information is provided to One On One Tutoring. Information that parents or legal guardians choose to enter regarding students should always be limited to information relevant to a legitimate educational purpose. The only information required to set up a Student Dashboard is a first name, last name, and password. However, parents typically provide the grade levels and subjects for students as well.
One On One Tutoring stores the data created by students so that the students and the students’ parents can access it and use it for educational purposes. Once a membership has been canceled and the information has been deleted by One On One Tutoring, it cannot be retrieved. Inactive data is automatically purged regularly or upon a verified, authorized user’s request. Data purge requests must come directly from the email address on file.
One On One Tutoring is committed to protecting student data against unauthorized access, destruction, use, modification, or disclosure. To this end, we have implemented reasonable and appropriate safeguards when collecting and storing student data in our database. Our servers are located in a secured, locked, and monitored environment designed to prevent unauthorized entry or theft and are protected by a firewall. The servers are also backed up to a secure offsite data center. We take extra measures to ensure the safety of PII and Student Records and apply a Secure Sockets Layer (SSL or HTTPS) encrypting technology to establish and ensure that all data passed between the server and the browser remains encrypted. Governance policies and access controls are in place to ensure that the student information linked to each parent or educator (depending on the type of account) is separated. Parents and/or legal guardians only have access to their own student data. Only limited One On One Tutoring personnel have access to the database, and they only access the database when necessary to provide services. We follow standardized and documented procedures for coding, configuration management, patch installation, and change management for all applicable servers, and we audit our practices at least once a year. While we strive to maintain the best industry-standard privacy and security practices, it should be noted that no industry system is failing proof. In the event we learn of an actual data breach, loss, or disaster, we will notify the affected user(s), and as appropriate, coordinate with the user(s) to support its notification of affected individuals, students, and parents when there is a substantial risk of harm from the breach or legal duty to provide the notification.
There are processes and technology used for parent verification purposes to ensure any data requests are provided to the authorized user. Measures include detection features that match incoming phone calls and email requests with our database.
It is the parents and legal guardians’ responsibility to supervise children using the website and teach them about security and privacy. We recommend that parents and educational institutions provide the following information to all children: Kids’ Rules for Online Safety.
Collection of Information by Third Parties
From time to time, One On One Tutoring may partner with third parties to send information to users on One On One Tutoring’s behalf regarding One On One Tutoring, its affiliates, and other similar products. We take measures to maintain the appropriateness of all communications to users of One On One Tutoring. We are compliant with COPPA and never permit targeted advertisements based on the user’s behavior over time. For more information about this practice and your ability to opt-out, contact us directly.
One On One Tutoring’s mission is to maximize this website’s educational value and its usefulness to parents and students. Registration by parents with One On One Tutoring includes an option to receive periodic email updates about One On One Tutoring and other services and products that might be of interest to One On One Tutoring users.
Although we make concerted good faith efforts to maintain personal information security, and we work hard to ensure the integrity and security of our systems, no practices are 100% immune, and we can’t guarantee the security of information. Outages, attacks, human error, system failure, unauthorized use, or other factors may compromise user information security at any time. Suppose we learn of a security breach or other unauthorized disclosure of your PII. In that case, we will attempt to notify you so that you can take appropriate protective steps by posting a notice on our homepage (www.One On One Tutoring.com) or elsewhere in our Service. We will send an email to you at the email address you have provided to us. Additionally, we will notify your school or district’s primary administrative contact by email and telephone and assist with their efforts to ensure your notification.
Any such notice will include:
- The date of the breach.
- The type of information that was subject to breach.
- General description of what occurred.
- Steps we are taking to address the breach.
- The contact person with our Company who you can contact regarding the breach.
Suppose you are a parent, legal guardian, or eligible student, and unauthorized disclosure of your student’s PII records occurs. In that case, we will notify you by email at the email address we have on record for you or through notice to your school or district’s primary administrative contact if we do not have an email address on record for you.
When you use this site, you consent to our privacy practices and agree to accept the responsibilities outlined in this statement.
One On One Tutoring
7047 Germantown Avenue
Philadelphia, PA 19119